Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and more.
General Questions
What is Sanatani Gifts?
Sanatani Gifts is an online platform dedicated to providing authentic spiritual and cultural items rooted in Sanatan Dharma traditions. We offer a wide range of products including puja items, idols, books, and more to support your spiritual journey.
How can I contact customer support?
You can reach our customer support team through email at [email protected], call us at +91 9876543210, or use the contact form on our Contact page. Our support team is available Monday through Saturday, 9:00 AM to 8:00 PM.
Do you have a physical store?
Currently, we operate exclusively online. This allows us to serve customers across India and internationally, offering a wider range of products at better prices than would be possible with a physical location.
Product Information
Are your products authentic?
Yes, authenticity is our core value. We source our products directly from skilled artisans and reputable manufacturers who specialize in traditional craftsmanship. Each item undergoes quality checks to ensure it meets our standards for authenticity and craftsmanship.
How do I care for my brass/copper items?
For brass and copper items, clean with a mixture of lemon juice and salt, gently scrub with a soft cloth, then rinse thoroughly and dry completely. To maintain shine, apply a thin layer of coconut oil or specialized metal polish. Store in a dry place to prevent tarnishing.
Do you offer customized products?
Yes, we offer customization for select products. Please contact our customer support team with your specific requirements, and we'll be happy to discuss customization options, pricing, and timelines.
Orders & Payments
What payment methods do you accept?
We accept multiple payment methods including credit/debit cards, net banking, UPI, popular digital wallets, and Cash on Delivery (for eligible orders). All online transactions are secured with industry-standard encryption to protect your information.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account and visiting the "My Orders" section. Our system provides real-time updates on your package's journey.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed for shipping. Please contact our customer support team immediately if you need to make changes. Once an order has been shipped, it cannot be modified or cancelled.
Shipping & Returns
What are your shipping times?
We typically process and ship orders within 1-2 business days. Delivery usually takes 3-5 business days for metro cities and 5-7 business days for other locations across India. International shipping times vary by destination, generally taking 7-14 business days.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by location. Please note that any customs duties or import taxes are the responsibility of the recipient and are not included in our shipping charges.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in original packaging, and in the same condition you received them. Please note that certain items, especially those of a devotional nature or custom orders, may not be eligible for return due to their sacred nature.