At Sanatan Gifts, you’re not a transaction — you’re part of our community. Whether you have questions about an order, need guidance on Vastu placement, want to explore custom idols, or simply wish to connect, we’re genuinely here to help.
How to Reach Us
📧 Email: [email protected]
🕐 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
🌍 Service Areas: Pan-India delivery · International shipping to USA, UK, Canada, Australia and worldwide
What We Help With
- Product Enquiries: Questions about materials, sizes, finishes, and suitability for worship or gifting.
- Vastu & Placement Guidance: Confused about where to place your idol? We’ll guide you through Vastu principles and proper shrine setup.
- Order Status & Tracking: Need updates on your delivery? We’ll provide real-time tracking and delivery estimates.
- Damage & Returns: If your idol arrived damaged, we’ll arrange a replacement or refund quickly and without hassle.
- Bulk & Corporate Orders: Planning a temple project, corporate gifting, or community event? We specialise in large-scale, customised solutions.
- Wholesale & Partnership Enquiries: Interested in stocking Sanatan Gifts products? Let’s explore together.
- Custom & Bespoke Commissions: Need a unique, personalized idol? We work with artisans to create custom pieces.
- Spiritual & Cultural Questions: Want to learn more about Hindu mythology, festival significance, or the stories behind our products? We love sharing knowledge.
Response Times & What to Expect
We prioritise your enquiry:
- Standard Enquiries: Response within 2–4 business hours.
- Urgent Issues (damage, order delays): Response within 1 hour during support hours.
- Custom/Bulk Requests: Detailed response within 24 hours with options and timeline.
- Weekends & Holidays: We’re closed Sundays and Indian public holidays, but we’ll respond first thing Monday morning.
Every message is read and valued. We’ll never give you a generic response — we take time to address your specific needs.
Bulk Orders, Corporate Gifting & Custom Commissions
Are you a:
- Temple or Religious Organisation? We create tailored idol collections for temples, mandirs and ashrams. Volume discounts and customisation available.
- Corporate or Business? Sanatan Gifts idols make meaningful, culturally-resonant corporate gifts. We’ve supported festivals, employee wellness initiatives and client appreciation programs.
- Event Planner or Wedding Family? Customised idols as wedding returns, festival favours or spiritual keepsakes — we’ll work within your timeline and budget.
- Artisan or Retailer? Interested in stocking Sanatan Gifts? We offer wholesale pricing and logistical support.
- Seeking a Bespoke Idol? Have a vision for a custom murti? Our artisans can create unique pieces reflecting your specific requirements, mythology, or spiritual intent.
For any of these, fill the form below or email directly with “BULK” or “CUSTOM” in the subject line — it flags our team for priority handling.
Worldwide Shipping & Delivery
Within India: Free delivery on orders above ₹2000. Delivery typically takes 3–7 days. See full shipping details.
International: We ship to USA, UK, Canada, Australia and worldwide. Delivery usually takes 7–15 days, depending on destination. Shipping costs are calculated at checkout.
Every parcel is insured, tracked and packaged with care to ensure your idol arrives safely and spiritually prepared.
Contact Form
Send Us a Message
Quick Contact
📧 Email: [email protected]
🕐 Hours: 10:00 – 18:00, Mon – Sat (IST)
🌍 Worldwide shipping to 50+ countries
🚚 Free India delivery on orders above ₹2000
🛍 Bulk & Custom Orders
Planning a temple order, corporate gifting, or a bespoke idol? Email us with “BULK” or “CUSTOM” in the subject line. We’ll provide a tailored quote and timeline.
Contact & Shipping Questions
We respond within 2–4 hours on weekdays (10 AM – 6 PM IST). Urgent issues like damage or missing items get a reply within 1 hour. Weekends and public holidays we’re closed, but we’ll respond first thing Monday.
Currently, we operate via email and contact form for organisation and clear record-keeping. Email ensures we can assist thoroughly and provide written confirmation. Response is typically very fast — usually within 2–4 hours.
Absolutely. We specialise in bulk orders for temples, ashrams, mandirs and religious organisations. We offer volume discounts, customisation options and flexible timelines. Email with details and we’ll provide a custom quote.
We love partnering with corporates and retailers. Corporate gifting (weddings, festivals, employee appreciation) and wholesale stocking are both available. Contact our sales team for partnership terms.
Yes, absolutely. Many of our customers commission bespoke idols reflecting their personal faith, family traditions or specific mythology. Describe your vision in detail and we’ll work with our artisans to create it for you.
Our shipping includes packaging, insurance, tracking and a blessing ritual. Your idol arrives ready for worship. See shipping details for timelines and costs.
Once dispatched, you’ll receive a tracking number via email. Click the link to follow your idol’s journey to your doorstep. Contact us if you have tracking questions.
First, contact us within 3 days with photos. We’ll arrange a replacement or full refund — no questions asked. We take damage seriously because we know it affects your spiritual practice.