Report any damaged or defective idol within 3 days of delivery for a free replacement or refund, and enjoy a 10-day exchange on unused items in original packaging. Refunds are processed to your original payment method within 5–7 business days.
Our Promise on Returns
Every idol is packed carefully and Vastu-checked before dispatch, so issues are rare. If something isn’t right, we make it simple to put it right. This policy explains what can be returned, the timelines, and how refunds and exchanges work.
Return & Exchange Windows
- Damaged or defective items: report within 3 days of delivery for a replacement or full refund.
- Change-of-mind exchange: within 10 days, for unused items in original, undamaged packaging.
How to Request a Return
- Email [email protected] with your order ID.
- Attach clear photographs of the item (and the packaging, if it arrived damaged).
- Our team reviews your request and shares return instructions.
- Once we receive and inspect the item, we process your refund or dispatch a replacement.
Refunds
Approved refunds are issued to your original payment method, usually within 5–7 business days. The exact time to appear in your account depends on your bank or payment provider.
Non-Returnable Items
Custom or personalised idols, bulk and institutional orders, and clearance items are non-returnable unless they arrive damaged or defective.
Damaged in Transit
If your idol arrives damaged, do not discard the packaging. Photograph everything and contact us within 3 days — we will arrange a replacement or refund at no cost to you.
Returns & Refunds — FAQs
Damaged or defective idols can be reported within 3 days of delivery for a replacement or refund. We also offer a 10-day exchange window for unused items in original packaging.
Email [email protected] with your order ID and clear photos of the item (and packaging if damaged). Our team will guide you through the next steps.
Once your return is received and approved, refunds are issued to your original payment method, typically within 5–7 business days depending on your bank or provider.
Custom or personalised idols, bulk/institutional orders and clearance items are generally non-returnable unless they arrive damaged or defective.
For damaged or wrong items, we arrange and cover return shipping. For change-of-mind exchanges, return shipping is the customer’s responsibility.