Shipping & Returns

At Sanatan Gifts, we take delivery and returns seriously. Your idol deserves to arrive safely, blessed and ready for worship. If anything goes wrong, we’ll make it right quickly.

Shipping Information

We deliver divine idols across India and worldwide with care and devotion. Every idol is packaged securely — with protective padding and blessings — to ensure it reaches you safe, intact and ready for worship.

Order Processing & Dispatch

Once we receive your order:

1. Payment Confirmation: Within 2 hours, we verify payment and send a confirmation email.
2. Quality Check: Your idol undergoes final Vastu and quality review (same day or next).
3. Blessing & Packing: We bless your idol with mantras and pack it with care — usually within 24 hours.
4. Dispatch & Tracking: We hand over to our courier partner and send you a tracking link.

Order Tracking

Once your order is dispatched, you’ll receive an email with a tracking number and link. Click it to follow your idol’s sacred journey to your doorstep in real-time. Most carriers provide:

• Current location of your package.
• Estimated delivery date.
• Proof of delivery upon arrival.

If you don’t receive a tracking email, contact us within 24 hours and we’ll provide the details.

International Delivery

For orders to USA, UK, Canada, Australia and other countries:

• Customs & Duties: You may be responsible for customs duties depending on your country. We use DHL/FedEx/similar international carriers who handle documentation.
• Delays: Customs clearance can add 2–5 days. International delivery timelines include this.
• Insurance: All international orders are insured against loss or damage.

Returns Policy: 3-Day Damage Guarantee

We guarantee delivery in perfect condition. If your idol arrives damaged:

• Timeline: Contact us within 3 days of delivery with clear photographs showing the damage.
• Process: Email [email protected] with your order number and photos.
• Resolution: We’ll arrange a replacement or full refund — your choice — at no cost to you.
• Return Shipping: We cover return shipping for damage claims.

Exchange Policy: 10-Day Flexible Swap

Changed your mind? Want a different size, colour or material? No problem. Within 10 days of delivery, you can exchange for:

• A different size (6-inch to 8-inch, for example).
• A different material (stone to resin).
• A different deity or product altogether.

Exchange Requirements:

• Idol must be unused and unworshipped.
• Original packaging and protective materials intact.
• No signs of wear or handling.
• Return shipping typically at customer’s expense (unless you exchange for a higher-priced item).

How to Request a Return or Exchange

1. Email Us: [email protected] with your order number.
2. Include Photos: For damage, attach clear photographs. For exchanges, optional but helpful.
3. Explain Your Request: Are you returning due to damage or exchanging? What would you like instead?
4. Our Response: We’ll reply within 4 hours (business hours) with next steps and a return label (if applicable).
5. Return Shipment: Pack securely and ship back to us with the return label.
6. Replacement/Refund: Once we receive and inspect your return, we’ll process your replacement or refund within 5–7 days.

Refunds

Refund Method: All refunds are credited to your original payment method (credit card, debit card, net banking, UPI).

Timeline: Processing time is 5–10 business days from when we receive your return, depending on your bank or payment provider.

Refund Amount: Full purchase price. (For exchanges, shipping costs are non-refundable.)

Exceptions & Limitations

Not Eligible for Return/Exchange:

• Idol has been worshipped, handled excessively or shows wear.
• Damage beyond the 3-day window (after 3 days, it’s considered post-purchase wear).
• Item was shipped 10+ days ago (exchange window closed).
• Packaging is damaged or protective materials discarded.
• Natural variations in handcrafted idols (slight colour, texture, finish differences are normal).

Shipping & Returns FAQ